Ryan from Peck Hannaford &
Briggs Service Corporation
Company Size: 51-200 Employees
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
Great Software & great people
Our company has been using VMS software to run our
business for 17 years and rely on their software as the
heart of our back-office. Their software is a great asset
for us and I honestly don't know what we would do
without it. The software does all of the tracking and
number crunching our business needs from taking an
initial service call all the way through accounting for
the payments from our customers, it is constantly
evolving so you are not stuck on an antiquated
platform after a few years. Their support team is
excellent and is quick to remedy any issues be they
user caused errors, or the occasional software issue.
I have evaluated several other software packages over
the last few years and have seen nothing better on the
market for the needs of our business. In a market
without many guarantees, I feel like they always
deliver and more importantly they want to help us
benefit from their product, not just sell it to us and
then walk away.
PROS
It works well, gives us accurate information, and
bottom line, makes running our business simpler by
being able to integrate everything we do on one
platform without compromises.
CONS
My only criticism is that we will sometimes experience
a new issue after loading a software update. We
always get a quick response to any issues that result
from that when contacting their support personnel.
★★★★★5/5
Linda from Funk
Electrical Services, Inc
Company Size: 11-50 EMPLOYEES
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
Great Software
We did a lot of research before we purchased this
software in 1996. We have been using it since then
and have had no real problems with the software. The
customer support is awesome and they are quick to
respond. They have expanded the capabilities of the
software, we have not kept up with all the
enhancements. The support has been a 9 out of 10
even though I realize we are a very small company and
do not use the software to the extent, they are still
supportive and do not make us feel unimportant. I do
admit there are a few items that I have sent to them
that are still not resolved, but it is not a game changer
and the software still works great without the issues
being resolved.
PROS
Integration between all modules is great
CONS
In service - on the gui side (vms not ventus) you can't
search by the name of a street, you have to have the
house number or when you search in a/r, it is by the
vendor id and not the name.
★★★★★4.3/5
Scott from Jemco Incorporated
Ease-of-use
3.5/5
Customer Support
4/5
Value for money
5/5
Functionality
5/5
effective and flexible!
PROS
Ventus by Vertical Market Software was not only affordable for our company but was one of the very few options that offered a full package with the ability to handle multiple entities under one roof. The software and staff have allowed us to operate 3 separate business models including manufacturing, rental, service and sales. Again, great value and a huge array of solutions for every business! I appreciate that the vendor is able to make adjustments/additions so the software works specifically for the us and that the staff is always available for questions. (Especially during Go-Live!)
CONS
Honestly, there are really no negatives that we have found. The processes for some of the applications were different than what we were used to but that is expected with a new software. Some processes seem to take a bit longer and some a bit shorter but at the end of it all we are able to get better and more accurate information.
★★★★★5/5
Jim from U.S. Refrigeration Sales & Service Corporation
Company Size: 51-200 Employees
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
GUI to ventus
Our company has used VMS since 1991. We absolutely could not operate our day to day business without them. The Software is comprehensive and intuitive. The Mobil Data App has also greatly improved the efficiency of our Service Department.
PROS
The amount of information right at your finger tips.
CONS
Because of its vastness, sometimes it becomes overwhelming.
★★★★★4.1/5
Jennifer from U.S. REFRIGERATION
Company Size: 11-50 Employees
Review Source: Capterra
Ease-of-use
4.5/5
Customer Support
5/5
Value for money
3/5
Functionality
4/5
Great Support!
I've been working in the VMS software since 1995. We have seen and been through the many changes of VMS. What always stays consistent is the wonderful support at VMS, specifically our rep. She is always helpful and insightful. She is funny and understanding. The software is easy to work in, and easy to train new hires.
★★★★★4.8/5
Michele from Duke Hicks Plumbing and Petroleum and Companies
Company Size: 11-50 Employees
Review Source: Capterra
Ease-of-use
4/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
Ventus Giving Us Great Returns
We have been using Ventus software for 6 yrs. The detail and control we now have in all areas of operation since we started using the software has saved us thousands of dollars. We use all modules except for some of the newest ones, they all bring value and allow us to increase our productivity and track problem areas. I was unable to truly know what was going on in all areas of my (5) companies until we started using this software.
PROS
Access to detail and profitability.
CONS
Need to be trained by someone who knows how to use the software.
★★★★★5/5
Roseann from Southern Heating and Cooling, Inc.
Company Size: 11-50 Employees
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
Vertical Market has been great for our business!
We love all the applications in the software. We have very few issues, but when we do, they are taken care of promptly.
★★★★★4.8/5
Michele from Duke Hicks Plumbing and Petroleum, Inc.
Company Size: 51-200 Employees
Review Source: Capterra
Ease-of-use
4.5/5
Customer Support
5/5
Functionality
5/5
Best Total Package Software Product for Construction and Service
Our company has been using VMS software to run our
business for 17 years and rely on their software as the
heart of our back-office. Their software is a great asset
for us and I honestly don't know what we would do
without it. The software does all of the tracking and
number crunching our business needs from taking an
initial service call all the way through accounting for
the payments from our customers, it is constantly
evolving so you are not stuck on an antiquated
platform after a few years. Their support team is
excellent and is quick to remedy any issues be they
user caused errors, or the occasional software issue.
I have evaluated several other software packages over
the last few years and have seen nothing better on the
market for the needs of our business. In a market
without many guarantees, I feel like they always
deliver and more importantly they want to help us
benefit from their product, not just sell it to us and
then walk away.
PROS
Very detailed software has allowed us to increase our control, efficiency, and effectiveness in the area of job cost, inventory, and service. Profit margins are up 15% in 4 yrs. Great Customer Support.
CONS
There is nothing I do not like.
★★★★★3/5
Jack from Contractor
Review Source: Capterra
Ease-of-use
3/5
Customer Support
3/5
Value for money
3/5
Functionality
3/5
Overall Good
PROS
What I like most about this software is what some of the reports give. They can be extremely useful in managing our technicians.
CONS
What I like least about the software though is that you are somewhat limited in reporting and can't easily create custom reports.
★★★★★4.8/5
Katrena from Engineered Refrigeration Systems, Inc.
Review Source: Capterra
Ease-of-use
4/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
Great Software for Dispatching Service Calls
We are a service/repair company that uses VMS software for dispatching calls to technicians. The dispatch board allows you to see all technicians on the board and what calls are assigned to them. The dispatch board has a color scheme that lets you know when the technician acknowledges, puts on hold, and completes the ticket. Best part you can pick what colors you want for those options. We also use Mobile Data which goes hand in hand with the dispatch board. Mobile Data allows the technicians to receive the tickets electronically on there mobile device. The technicians can now see the comments we enter, ticket number, site info, enter parts they use, comments for the repair and much more! We also use the software for AR, AP, inventory, and check reconciliation. Overall VMS is a good product, and has great customer service.
★★★★★4/5
Debra from Mared Mechanical Contractors Corporation
Review Source: Capterra
Ease-of-use
4/5
Customer Support
5/5
Functionality
3/5
VMS review
I use the payroll module 85% of the time so I cannot really comment on the other modules. As for payroll, I believe there are a lot of features we are not using. What I do use, I find the ease of use is a 4 out of 5-star rating. This is because I have worked with other payroll modules at a different company. If VMS could provide more detail, that would be helpful. For example, the check stub does not break out the FICA taxes into SS and Medicare. Also, if there could be more descriptions available for the earning codes instead of a lump sum for "REIMB,TRV/ADJ", that would be helpful to the employees. I do want to praise Linda, Diana and Martye...they are so helpful and patient any time I've contacted them. Especially Linda! 🙂 She takes the majority of my questions!
★★★★★5/5
Yvette from Sarracco, Inc.
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
VMS software and the Vertical Market Staff get our Vendor of the Year Award
VMS software and the Vertical Market Staff get our Vendor of the Year Award
I can't say enough of how much we love the VMS product, and how reliable it was for us. We ran VMS from 1997 through 2013, migrating from VMS to the SQL version (Ventus). During our time on VMS, we experienced practically no software problems with the program. The support was, and continues to be great, and I have the highest degree of confidence when I do have to call that issues are taken care of quickly. These guys really deserve an award!
★★★★★5/5
Sharon from M S Johnston Company, Inc.
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
5/5
VMS is a wonderful company to work with
We have been with VMS since 2003 and I would recommend them to others for sure. The service response is very fast.
★★★★★4.8/5
Consiglia from Ralph J. Albarano & Sons, Inc.
Review Source: Capterra
Ease-of-use
5/5
Customer Support
5/5
Value for money
5/5
Functionality
4/5
Software rating review
We started to use Ventus software in 2014. The applications are user friendly and the closing per month is quick and efficient. If you encounter any difficulties the support is outstanding.
